Care for every
little detail.

Shopping with KANDA

KANDA is an online kidswear store operated by Roopa. Our collection is for boys and girls up to four years. This website is intended for parents and other adult customers; please place orders through an adult.

Browsing, adding an item to the bag or sending a WhatsApp enquiry does not confirm an order. Before you pay, we will confirm the selected item, fabric details, measurements or size, availability, final payable amount, delivery charges and estimated delivery date. Your order is accepted when Roopa sends an order confirmation after verifying payment.

Please check your order summary and delivery details carefully. Age labels are a guide; garment measurements are a better way to choose the fit. Screen settings and lighting can cause small colour differences. These differences do not excuse an incorrect product, inaccurate description or material departure from the agreed design.

Prices are in Indian rupees. No additional GST is added to the displayed garment price on this website. Any delivery charge or other agreed charge will be explained before payment, with a receipt or order summary. The displayed discount is calculated against the stated MRP; MRP is not a claim about a previous selling price. A genuine pricing or listing error will be explained before payment, and you may decline the corrected offer. Any amount collected for an order we cannot fulfil will be refunded.

Any item-specific condition must be explained and agreed before payment. Revised policies apply to future orders and do not retrospectively reduce the rights attached to an accepted order. Nothing here limits rights or remedies available under applicable consumer law. These terms are subject to Indian law without restricting your right to approach the appropriate consumer authority or court.

Delivery, clearly explained

Please share your delivery PIN code on WhatsApp so we can confirm serviceability. Dispatch and delivery estimates depend on the chosen item, stock and destination and will be shared before payment. Viewing the website from another country does not automatically mean international delivery is available; please ask Roopa for a specific delivery quote.

Delivery charges, where applicable, are separate from garment prices and are confirmed before payment. We do not add an undisclosed delivery charge after accepting the order. International delivery, if agreed, requires separate confirmation of shipping, duties, taxes and responsibility for customs charges before payment.

We will share dispatch or tracking details when available. If a delivery estimate changes, we will let you know and explain the available options. Please contact us about a delayed or missing parcel so we can follow up with the courier. A courier delay does not remove any remedy available under applicable law.

Please provide a complete, accurate address and reachable phone number. If a delivery fails because the supplied details were incorrect or the parcel was not collected, any actual re-delivery charge will be explained and agreed before re-dispatch.

Returns, exchanges and refunds

We want the outfit you receive to match what was agreed. If an item arrives damaged, defective, incorrect or materially different from its description, please contact Roopa promptly with your order reference and a brief explanation. Photos can help us resolve the issue, but an unboxing video is not a condition for considering a valid complaint.

For a simple size exchange or change of mind, please contact us within seven calendar days of delivery. The item should be unused, unwashed, unaltered and returned with its tags and included accessories. An exchange depends on availability; if a suitable exchange is unavailable, an eligible returned item can be refunded. Actual return and replacement delivery costs for a change-of-mind or customer-selected size change will be confirmed before you proceed.

For a confirmed fault, wrong item or material mismatch, we will arrange an appropriate repair, replacement or refund without charging you for the necessary return delivery. Where applicable, the refund includes the related delivery charge. You do not have to accept store credit instead of a refund to which you are entitled.

The seven-day window and unused-item conditions above relate to voluntary size or change-of-mind returns. They do not take away legal rights concerning defects, incorrect descriptions or other breaches that may become apparent later.

Please contact us before posting a return. We will provide the return instructions and correct receiving address. Once a return or refund is accepted and any reasonable inspection is complete, we will initiate the refund within seven business days, or sooner where required by law. We will confirm the amount, method and reference. Payment-provider processing may affect when the credit appears; please contact us if it has not arrived.

Please request cancellation as soon as possible before dispatch. We will confirm the order status and available options promptly. We do not impose arbitrary cancellation penalties. If KANDA cancels an order or cannot supply it, you will receive a full refund of the amounts paid for that order.

Safe and simple payments

Our enquiry and support WhatsApp number is +91 97909 27940. Our Google Pay number is 90929 27940. They are different numbers; please use the correct one for each purpose.

Pay only after Roopa confirms the order and final payable amount. Check the recipient details in Google Pay before authorising payment. We will verify receipt and send an order confirmation; a payment screenshot alone is not automatic payment verification.

KANDA does not collect card numbers, CVV, UPI PINs or OTPs on this website. We will never ask for your UPI PIN or OTP to receive a refund. Report any suspicious payment request to Roopa before acting on it.

Refunds are ordinarily sent to the original payment source. If this is not technically possible, we will agree a verified alternative with the person who paid. Failed, pending or duplicate payments will be checked against the payment reference, and confirmed duplicate collections will be refunded.

Your privacy

You can browse without creating a customer account. The shopping bag is held in the current browser session. KANDA has not added advertising pixels or marketing analytics to this website. Hosting providers may process technical information such as IP address, request time, device or browser information and security logs to deliver and protect the service.

When you choose WhatsApp, the selected product details in your enquiry are shared with Roopa through WhatsApp. To process an order, we may need your name, contact number, delivery address, selected items and sizes, relevant garment measurements, payment reference and order correspondence. Please share only what is needed. Do not send payment passwords, OTPs, identity documents or children’s contact details.

We use order information to answer enquiries, confirm and fulfil orders, arrange delivery, handle returns, prevent fraud and keep records required for accounting or legal purposes. Promotional messages require a separate choice; placing an order is not automatic consent to marketing.

Information needed for delivery or payment resolution may be shared with the relevant courier, payment provider or technical service provider. WhatsApp, Google Pay and other services apply their own privacy terms. We do not sell customer information. Service providers may process information outside India according to their arrangements and applicable law.

We retain information for as long as reasonably needed for the order, support, disputes and applicable record-keeping requirements. You may contact Roopa to request access to, correction of or deletion of your information, or to withdraw optional marketing consent. We will respond in accordance with applicable law and explain any records that must be retained. Withdrawing consent cannot reverse processing already lawfully completed.

Please place orders through a parent or other adult. We do not seek children’s direct contact details or personal accounts. If you believe unnecessary child information has been shared, contact us so we can review and remove it where appropriate.

A person you can talk to

Customer support and complaints: Roopa, KANDA. WhatsApp or call +91 97909 27940. Online store · PIN 600040 · No walk-in retail service.

Please share your order reference, contact details and a short description of the issue. We will acknowledge complaints within 48 hours, provide a reference and address them within one month, in line with applicable requirements. We will keep you informed if we need more information.

You may also seek assistance through the National Consumer Helpline at consumerhelpline.gov.in. Contacting us does not restrict your right to use a consumer grievance or legal remedy available to you.